Shipping address changes can only be made if your order has not shipped, If you have received the shipping notification email, it is too late.
To change your shipping address, please reach out to [support@4114.gg], and be sure to include the order number and email address on file
For changing your address please copy and paste your shipping address into the following format:
Name:
Street:
Apt/Suite/Room:
City:
State/Providence:
Postal Code:
Country:
You will receive a confirmation email that the shipping address has been changed. If you do not receive confirmation, your shipping address has not been updated.
All group buy participants will receive a last call email for address changes when their respective project is nearing fulfillment.
In rare cases, an in-stock item may take up to 2 business days to ship.
If it has been over 2 business days and your in-stock item has not shipped, feel free to contact us at [support@4114.gg]
We are able to do this on a case-to-case basis.
Send an email to [support@4114.gg] for more details.
Unfortunately, we do not pick the shipping rates as they are automatically calculated by the associated postal carriers and are determined by the volume of the shipment (weight/size) as well as the postal code of the final destination.
We are working to get fulfilment centers worldwide.
We are proud to Partner up with Route, the leader in package protection and tracking solutions.
[DISCLAIMER: YOU MUST ADD ROUTE TO YOUR ORDER FOR THESE NEXT STEPS TO WORK, IF YOU HAVEN'T ADDED ROUTE IN YOUR ORDER WE ARE NOT LIABLE FOR YOUR PACKAGE BEING LOST, STOLEN OR DAMAGED IN TRANSIT]
How Do I File an Order Issue?
1. Go to the Route Resolve Center
Enter your email and order number, and click next
3. Select the items you would like to file for, as well as the order issue type:
4. When selecting “report an issue” you are given four options:
- Lost
- Stolen
5. After selecting the type that best represents your situation, you will be asked to fill out more details
6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.
7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!
When to File an Order Issue
All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.
Lost item
Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.
Damaged order
If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.
Stolen package
Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
What you order is dependent on what you get.
We include 3 premium stickers and a special note.
Our mousepad, comes in a custom fit premium sleeve that keeps the Aero pad from any damage. The outerbox is a custom sized rigid mailer, secured by 3 strips of 4114 branded tape.
Our Aim Sleeve comes in a custom frosted and zipped bag, stamped with our logo. The outer packaging is a poly mailer.
We are taking all feedback on sizing for our Aero pad, if you would like to share your input, send in an email [support@4114.gg]
For Aim Sleeves, we are always working to create the most flawless and most comfortable experience; while still providing you that consistent glide.
Rest assured, all items within our esteemed Legacy collection are entirely free from any form of latex. Any rare exceptions will be clearly highlighted in bold within the materials section on the respective product pages for your convenience.
As of now, the Legacy Collection features our Aero pad and our Aim Sleeve, which are our only two products. You can rest assured that we are on top of future development and will be continuing to push the envelope for high-performance peripherals.
Order change eligibility is handled on a case-by-case basis, there is no guarantee that your order is eligible.
Orders that use multiple currencies are ineligible for an order change.
To check eligibility, please reach out to [support@4114.gg] with the following information:
